Nonsense call centre

Telkom has the most useless call centre. I have been trying to call all morning to change my debit order account but i cant get through, when i put in the number i need help from they say i didnt prews anything, i select what i want help with still says i didnt select anything, i get through to the wrong department they tell me i must call again for the right departments and they can’t transfer me because whatever reason which is nonsense to me….then how are we supposed to get things done? Then debit orders bounces and then they say we dont pay them. Yall better give me a call ASAP to fix this **** because im not wasting another 20 minutes of my airtime. Useless bunch