JN
Jaanenee N

1 reviews | Active since Jun 2017

10 Jun 2017, 19:31

Nonsense

<p>Please assist me because I am so sick and tired of been over charged almost every month because of *********** people who work for Telkom. I've been charged for a technician coming to my home to check my line when I asked the consultant if I would be charged for the technician she said no and I asked her the same question atleast 3times to make sure and each time she said there would be no charge yet I was charged about R200 I've had the same problem before so that is why I kept asking.</p> <p> </p> <p>As for my mobile lines I called in and spoke with a telkom consultant regarding my payment arrangement I called in on the 25th of may to make payment at the atm which was 6days before my debit order . The consultant told me it was fine I could pay and I would not be debited but still my account was debited but I had no funds in my bank account so now I've been charged a debit order rejection fee. </p>

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Replies (1)
Telkom
Telkom's reply12 Jun 2017, 07:43
Official

Hi Jaanenee ,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,