None Willingness To Port-Out From Telkom

I have been trying since yesterday to port out of Telkom ref (***MTNSP***) and nobody from Telkom seems to want to assist. MTN initiated the port out at about 10:00 28/10/2019 and when calling Telkom they state that the port hasn't been received. I then called MTN porting department and they state that they have submitted the port in but no response has been received. I again called Telkom and spoke Bonginkosi Buthelezi at 16:29 and was assured that the matter will be concluded this morning (29/10/2019). I then called this morning (29/10/2019) and was advised that Siya Mkhize (Team Leader) will be in touch after his meeting. My biggest issue is the system not permitting this function to go through and not the people but this is really showing Telkom in a bad light. My contact number is *** and would appreciate a call as soon as a possible.