Hellopeter
Share Your Experience
DP
Dhanasagri P

1 reviews | Active since Nov 2013

21 Jul 2017, 08:01

None response to escalations

<p>Lodged a complaint on 9 June 2017 regarding incorrect debit order amount, damage to property whilst installing fibre cables. The fibre option is extremely slow as compared to the Bolt Speed advert that was launched. Received 2 private messages immediately confirming that the matter was escalated. I have received no responses since and the matter is still unresolved. Can the matter be escalated further please.</p>

0
Replies (7)
Telkom
Telkom's reply23 Jul 2017, 09:11
Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number and ID number of account holder.

Your ref for this query is AI***.

Regards
Yazied
Telkom Social Media Team

Best regards,

DP
Dhanasagri P's update23 Jul 2017, 20:10
Reviewer Update

Query number AI***: ID Number ***. Accounts numbers queried:- 1) Number ***. Signed debit order for R199.00 pm for the FreeMe 1 gig contract, but I am charged R250.00 pm. Emailed copy of the signed contract confirming that the FreeMe 1 gig contract is R199.00 pm. This has not been amended since inception. Please amend and refund the overpayment to me.

2) Number ***. Also charged incorrectly for this contract. The amount overcharged was rectified. The fibre contract is slower than the previous 4Mbps line. Continuous breaks with the connection with no connection at all sometimes. The damage to my donwlighters whilst installing the fibre cables has not been addressed or attended to, to date.

Received 2 messages that the matter was escalated, and no feedback thereafter. Yazied advised on the previous message as well that feedback will be provided soonest. Please confirm the turnaround time for this matter to be resolved.

DP
Dhanasagri P's update23 Jul 2017, 20:15
Reviewer Update

Previous reference number AI***. Yazied, Thabiso and Busi advised that the matter will be attended to soonest and escalated. No response was received thereafter.

DP
Dhanasagri P's update24 Aug 2017, 22:40
Reviewer Update
Query number AI*** and AI*** not resolved to date. Please confirm turnaround time to resolve this matter and refund the overpayment made. The total cellphone contract is for R199pm × 24, as per the contract document that I signed. I set an additional monthly spend of R50 pm. Please resolve the matters as a matter of urgency. Must I publish publicly as opposed to privately to get this matter resolved.
DP
Dhanasagri P's update24 Aug 2017, 22:40
Reviewer Update
Query number AI*** and AI*** not resolved to date. Please confirm turnaround time to resolve this matter and refund the overpayment made. The total cellphone contract is for R199pm × 24, as per the contract document that I signed. I set an additional monthly spend of R50 pm. Please resolve the matters as a matter of urgency. Must I publish publicly as opposed to privately to get this matter resolved.
DP
Dhanasagri P's update24 Aug 2017, 22:43
Reviewer Update
Complaint AI ********** and AI ********** since 9 June 2017 not resolved to date. Please confirm turnaround time to resolve.
DP
Dhanasagri P's update08 Sept 2017, 22:24
Reviewer Update
Telkom has not resolved my complaints on Hello Peter since 9 June 2017. Received yet another month's invoice from Telkom for an overstated amount. The complaint about the fibre installation and speed has also not been resolved. Previous reference numbers provided for ease of reference is AI ********** and AI ********** .