None performance of the Accounts Call Center at Telkom

Hi Telkom , I really did not want to go this route but the service I am receiving is not acceptable So lets start at the beginning My existing service was a DSL 4 Mbps setup and I requested this to be upgraded to a 10 Mbps link, all went well with the activation of my new DSL link to the new 10 Mbps platform and then the Telkom bill was generated, and then it all went downhill from there, due to me been proactive on my account I had provided a limit to what Telkom could invoice me on a monthly basis this was set to R1500 p/m, my bill that is due end of August is for R1660.91 , and now my issue has started with Telkom, my service was suspended due to my debit order limit been insufficient to the bill that is due at end of August and Telkom has seen fit to suspend my account, I was away in Ghana when my line was suspended and I was left with trying to resolve this while out of SA, I tried the online chat portal only to be informed that Telkom systems were off line, I only had limited time during the day to do the online attempts, so after a week I am back in SA and Now I am trying to resolve the issue , still been told the systems are still off line and I must try again next day, Since then I have done a online payment to pay for the full amount that is reflecting on the account and that was R1660.91, I paid this with the online function that is available (Telkom sent me a invoice reflecting the payment)when I logged into my profile via the Telkom Web Page: Reference Number 69IKM210818. Account ********** 97 I paid this on the 21st August 2018 at 08:28 . I was finally assisted by Thulisile Myeza from Call center Accounts and I have sent her my receipt for the payment of the account and supporting information, I was informed that the suspension would be lifted and my service would be ok when I returned home, that was for the 21st August 2018 , I must also mention that while talking to her on online my account profile changed to indicate that my Balance due changed to"Zero" on rechecking this morning my account is now back to Reflecting R1660.91 due for payment For you to do further investigations this is my account : ********** 18 service number ********** 389 All I want is for my service to be restored so that I can have harmony in my house again, as a previous employee of 18 years with Telkom I am not impressed with the way I have been attended to