None of my logged complaints were attended to.

I have canceled my account on the 5th of December 2017. I spoke to the Manager of the Potchefstroom branch. I still receive monthly statements and bills. I went into the branch to find out more about my statements that were incorrectly charged. I have previously changed my account from the 10mb/s uncapped line to the 4mb/s line. When the statement came it was more than the initial amount. (the 10mb line is R799. the 4mb line is R599. my bill was more than R800) I went in to inquire about this amount. I first spoke to a man that was very *********** and did not help at all. He explained that he cant and I should phone in. I phoned the helpline and was chased from accounts to sales and back to accounts. Nobody could help me. I then went back to the rude man and told him I would like to log a complaint. After an argument, he did so. He informed me that someone would phone me in the next week and sort it out. Nobody ever phoned me. A week later I went back to the shop and spoke to the manager. I explained my story to him and asked to cancel my account with Telkom. He logged my complaint and also said that someone will call me. Nobody ever did. It has been 2 months now since I logged my last complaint and canceled my contract. Today I received a statement charging me for the last 2 months (none of the previous disputes were subtracted either). My account is apparently not canceled. None of my cases were ever attended to.