None existing service!

i have been trying to contact Telkom for the last month regarding my connectivity on my adsl line. yet, needless to say i have found no joy in this process...<br> <br> i have experienced intermittent or no connection whatsoever on my adsl line which i am paying a lot of money for . i currently own a 4meg line which is mostly not working. i hardly get 1 meg download speed even though its a 4meg line which i am paying for. i have done numerous speed tests and the connection keeps dropping or it has spikes and drops every few milliseconds. as i mentioned, i have tried to contact them regarding this and i just cant get a hold of them. i cannot sit on the phone during work hours as it is ********* and i simply dont have the time for it. as it stands, i have been on the line waiting for someone to pick up for over 2 hours... i know its a saturday but when should i phone if im not able to do it during work hours???<br> <br> in the past i have logged the fault on their website and they tell me there is no problem. i even had to pay an \unnecessary"call out fee because they say there is nothing wrong. this is *****ing in my eyes because they have not fixed the problem!<br> <br> i have all the proof of tests etc!"""