none attended enquiry

i first called telkom on the 5th of september enquiring about a contract cancellation and i was told the cancellation to be a total of R1,183.00 and that i would be sent a quote to confirm the price, that was not sent to me.

i later in the week went to a telkom store to veryfy this cost and i was told it would be 9000 +- if i had to cancel. i asked them to ceck if a cancellation was processed and it had not been processed yet.

end of the month a get a statement with a balance of R10,000.00, i called to query it and was told it would be forward to the person who originally processed the cancellation and i would be called back in the morning around 11am.

this never happened so i called back, and i was told the reversal would be processed with 72 hours it was friday the 11 of October 2019.

i called back monday the 21 to check if the reversal has been made and nothing had been done, and i was told again it will be escalated to the managere and i would be called back within 5 hours, i called back. to find out it was not even escalated to a manager.

i have payments going through end of the month and with this hanging and not taken seriously , who will bear my monthly cost. Telkom?

still on the phone

i asked to check if the cam