JS
Jacques S
1 reviews | Active since Jun 2016
30 Jun 2016, 13:46
Non-supporting "Support" Staff
<p>I have been struggling to get my debit order switched to another from March 2016 - I sent an email to ********** as suggested by the "Hello Telkom" (@HelloTelkom) team on Twitter. I have followed up numerous times after two months (because changes would only reflect the following month) as I have not received any confirmation of receipt of email. I was told yesterday (29.06.2016) that a support consultant would get back to me and have yet to receive the call / email / tweet / whatever it is they want to do to give me feedback. The only things I have received are apologies for the delays and an email saying the case was opened on my account (case number ********** 9).</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
02 Jul 2016, 08:41HI JSzluha
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the account number and ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply02 Jul 2016, 08:41
Official
HI JSzluha
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the account number and ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
JS
Jacques S's updateReviewer Update
02 Jul 2016, 09:38Hi Keagan,
I have received a response from the HelloTelkom team via DM on Twitter asking me to resend the email with reference no: AI*** (they claim that they can't find the original email) - I have forwarded my original email with the original attachment as well as the new baning details.
But here are the details as requested:
Account No: ***
ID Number: ***
Regards
Jacques Szluha
JS
Jacques S's update02 Jul 2016, 09:38
Reviewer Update
Hi Keagan,
I have received a response from the HelloTelkom team via DM on Twitter asking me to resend the email with reference no: AI*** (they claim that they can't find the original email) - I have forwarded my original email with the original attachment as well as the new baning details.
But here are the details as requested:
Account No: ***
ID Number: ***
Regards
Jacques Szluha