vG
victor G

1 reviews | Active since Dec 2015

03 Dec 2015, 16:58

non supply of service

Have ISDN line and DSL line (separate lines). Have had on-going problems for 2 years.<br> ISDN line goes off almost every day, sometimes a few minutes and are able to reset, sometimes for days. When fault is logged, get messages the next day saying fault has been resolved when it hasn't. Have to log new fault. Even when line does come back it usually goes off within a few days again. <br> DSL: line drops every few minutes. Sometimes it comes back within twenty minutes, sometimes it stays off for days. Have been told by call centre agent that \maybe a technician will come today or tomorrow

0
Replies (1)
Telkom
Telkom's reply04 Dec 2015, 01:02
Official
Hello ep76,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174568.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media