Non-stop struggle!

Over a period of over 3 months I have been battling to get Telkom to relocate my landline. With endless hassles, many branch visits and numerous calls I thought things were finally getting resolved. However, Telkom surprised me yet again with even more terrible service. The only thing that I could rely on was the actual fixed landline number that was on permanent divert due to the poor service. This number was used for business and my life line for the business. After reporting another fault the most insane thing happened. They actually disconnected my landline number. After spending over 4 hours telephonically with Telkom this morning, sent from one department to another, I was finally told that my line was disconnected due to a awaiting progress on the fault. Who disconnects a line due to a fault? When I reached the fault department for the 3rd time I was told that they are now offline. I have been very patient, but enough is enough! My business is now suffering due to Telkom's incompetence!