NON-SERVICE REGARDING PROGRESS QUERIES

Item: Telkom
Rating: 1
Author: Nettie E

I have tried, unsuccessfully, since 10 October 2018, to establish progress on two landline applications which we put in at Telkom, Knysna. Every time I call 10213 and get through to the applications department, and enquire about the application, I am told "the system is down, can you please try later". This has been going on for DAYS. I have wasted considerable time (and airtime ), phoning on and off at least 5 times since then, only to end up with the exact same response each time "the system is down" or "the system is down again....it was up but it is down again". Ad infinitum ad nauseam. HOW ON EARTH are clients supposed to get their queries answered or progress given if the system is down the whole time??!!! This is BEYOND poor service, it is absolute NO service at all !!!

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Nettie E's updateReviewer Update

17 Oct 2018, 12:56

Telkom has now come back to me after my email to the CEO. According to the person who is now dealing directly with me, the order, although placed at Telkom Store in Knysna, was never put through on the system. The matter is now in hand and service should soon be up and running. As for the "the system is down" every time I called 10213 on progress, I was told they are unsure why this occurs.

Nettie E's update17 Oct 2018, 12:56

Reviewer Update