non service from Telkom after numerous calls

After 3 weeks of continuous calls and follow ups to date we have no response from Telkom regarding our adsl line being unoperational. all we hear is that they will escalate it and send a technician out to the premises to check the line. This is really a ridiculous state of affairs as we now have to buy mobile data for our kids to do their research and it being for University this is an added expense and inconvenience as they wait on each other to finish their work. and Telkom's premium is more than just up-to-date. it cannot take any company 3 weeks to find a fault if it is your daily business another service provider would truly be welcomed.