Non service delivery by Telkom, but charging for it.

Case nr ********** 5 (LTE) was logged at 6:15 on Tuesday 10/4/2018, fault according to them slow internet, but it is NO INTERNET, according to Telkom they have a 72 hour turnaround time, I am now at 104 hours. With hours on hold with the Call Center with answers like towers being down, but my neighbour on the same package has got internet ?, escalated numerous times, but apparently I am not a customer and I have nothing to complain about???? They promise to phone back, but will rather drop my call when I want to speak to someone higher up. Telkom management thanks for not rendering a service, I do not even have the luxury to go over to fibre. I hope this will be resolved in my lifetime as your staff recons they doubt that it will.