NON-SERVICE BY TELKOM BROOKLYN

During May 2019 a change of ownership was reported to Telkom Brooklyn by the new owner (he submitted the necessary documents which was also signed by the previous owner - the current account holder).

The new owner was assisted by: Boitumelo Lehora Sales agent Telkom Brooklyn *** ***

Despite numerous followups, the change of ownership was not done.

In an email from Boitumelo Lehora: Could you kindly send me the following documents. I know you have brought them in before to the store, However I seem to have misplaced your documents and I truly apologise for this inconvenience

Despite the above the change of ownership seems not to have been done as the previous owner is still being billed for a service he is not using and the new owner has not yet received any confirmation that the service account is on his name. What further can be done for Telkom Brooklyn to attend to the matter to finalised the change of ownership, activate the new owner's service and refund the previous owner...?