non service

I contacted Telkom on 28 August to enquire about forwarding options and was assisted. however to be able to use and load the actual forwarding services was another story. first I receive a email from a Telkom agent informing me that the service was activated and then I tried to activate from my side but nothing. after numerous calls to the 10213 and 10217 service I was informed that the service has in fact not yet been loaded. I requested it to be loaded and was informed that it will be activated. Again after numerous phone calls and emails the services was activated. however the username and password I received did not work, again after phone calls to the ***service they said they would reset it and sent me a confirmation email, which did not happen. I was so fed up with the issues that I went to a Telkom store at Mall of Africa to try and sort our the issue and they could not assist me. I phone the call centres again and they said they would remove the always on service and reactivate. eventually my login worked on the 8th September after I initially requested the service on the 28th August already. I followed the instructions to activate always on and then it did not work. again phoned everyday and Telkom operators just say they wil delete and reactivate the service and then it will work. but no surprise it still did not work. I phoned again today 15 September and told the whole issue again and was told they don't know what the problem is but will delete the service and I must reactivate again on my side. still it is not working and they cant assist me further. the forwarding service as been loaded on my account on the 30th August and I have been paying but until now the 15 September I cannot use the service and I am losing business because I cannot answer the calls to my business as the forwarding option is not working.