Non Satisfactory Customer Service

<p>Between the 30th of January and 3rd of February, I logged an online query to Telkom to move my landline. After this was logged, I received a notification that I will be phone within 48 hours. On 9 February I was still not contacted and phone them directly. The assistant (Phumla) said there was no order loaded and she assisted me loading an order for a new land line after we relocated. She said the line will be installed within 7 - 14 days (ref ********** 58). On 15 February I phoned Telkom again to follow up. The assistant I spoke to said that my order was cancelled. I am very dissatisfied that someone assumes to cancel my order.! This assistant proceeded to assist me in a friendly manner and loaded the order again (ref ********** 54). She could unfortunetely not assist me in scheduling an earlier installation date. She said I had to email. I have logged on to the Telkom site to reschedule and phone but to no avail. Now I am hoping that Hello Peter can give Telkom some fire to provide me with satisfactory service. In essence, if my order of the 9th was processed as it should have been, I would have had my line. The most problamatic is that I use this for my business, so my business internet and contact has been stationery for over 2 weeks.</p>