WS
Wilma S
1 reviews | Active since Aug 2019
02 Dec 2019, 11:18
Non-responsiveness and poor customer care and service delivery
In Match I requested my uncapped Fibre to be upgraded from 10 to 20, send various emails, phone calls and was informed my concerns about responsiveness was referred to the Fixed. Line Sales team. Also received a response on my tweet that someone will be in contact with me and still no further assistance. Still not been assisted and regretted going with Telkom. Poor customer care. #BlackFriday
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Wilma S's updateReviewer Update
02 Dec 2019, 11:23More background on my review about Telkom.
TELKOM Fibre
Telephonic enquiry to Telkom: Fibre Reference number: *** spoke to Anelisa 11 Febr
Sms from Telkom: 18 Jan 2019 16:36 Sms confirming order fibre from 10 to 20 - order ***A service should be activated within the next 48 to 72 hours. Further communication will follow
Twitter @telkomza sent on 26 March at 19:39 to the DMsWilma Smith, ***, Fibre upgrade, receive sms with order number ***A and services will be activated within next 48 to 72 hours, that was on 18 January, spoke to Anelisa and reference number she gave is nowhere on the system and progress cannot be tracked and received another sms from Telkom on 11 Febr reference were made to my interaction with Anelisa with a request to rate the service. Then I received another promotional sms on 20 February re offers. I forwarded an email on 20 Febr to *** and still no reply to my enquiring to upgrade from 10 to 20 Mbps uncapped Fibre.
TELKOM Fibre
Telephonic enquiry to Telkom: Fibre Reference number: *** spoke to Anelisa 11 Febr
Sms from Telkom: 18 Jan 2019 16:36 Sms confirming order fibre from 10 to 20 - order ***A service should be activated within the next 48 to 72 hours. Further communication will follow
Twitter @telkomza sent on 26 March at 19:39 to the DMsWilma Smith, ***, Fibre upgrade, receive sms with order number ***A and services will be activated within next 48 to 72 hours, that was on 18 January, spoke to Anelisa and reference number she gave is nowhere on the system and progress cannot be tracked and received another sms from Telkom on 11 Febr reference were made to my interaction with Anelisa with a request to rate the service. Then I received another promotional sms on 20 February re offers. I forwarded an email on 20 Febr to *** and still no reply to my enquiring to upgrade from 10 to 20 Mbps uncapped Fibre.
WS
Wilma S's update02 Dec 2019, 11:23
Reviewer Update
More background on my review about Telkom.
TELKOM Fibre
Telephonic enquiry to Telkom: Fibre Reference number: *** spoke to Anelisa 11 Febr
Sms from Telkom: 18 Jan 2019 16:36 Sms confirming order fibre from 10 to 20 - order ***A service should be activated within the next 48 to 72 hours. Further communication will follow
Twitter @telkomza sent on 26 March at 19:39 to the DMsWilma Smith, ***, Fibre upgrade, receive sms with order number ***A and services will be activated within next 48 to 72 hours, that was on 18 January, spoke to Anelisa and reference number she gave is nowhere on the system and progress cannot be tracked and received another sms from Telkom on 11 Febr reference were made to my interaction with Anelisa with a request to rate the service. Then I received another promotional sms on 20 February re offers. I forwarded an email on 20 Febr to *** and still no reply to my enquiring to upgrade from 10 to 20 Mbps uncapped Fibre.
TELKOM Fibre
Telephonic enquiry to Telkom: Fibre Reference number: *** spoke to Anelisa 11 Febr
Sms from Telkom: 18 Jan 2019 16:36 Sms confirming order fibre from 10 to 20 - order ***A service should be activated within the next 48 to 72 hours. Further communication will follow
Twitter @telkomza sent on 26 March at 19:39 to the DMsWilma Smith, ***, Fibre upgrade, receive sms with order number ***A and services will be activated within next 48 to 72 hours, that was on 18 January, spoke to Anelisa and reference number she gave is nowhere on the system and progress cannot be tracked and received another sms from Telkom on 11 Febr reference were made to my interaction with Anelisa with a request to rate the service. Then I received another promotional sms on 20 February re offers. I forwarded an email on 20 Febr to *** and still no reply to my enquiring to upgrade from 10 to 20 Mbps uncapped Fibre.