Non Responsive to Cancellation Request

<p>On 26 April I wrote a letter to Telkom requeting cancellation of 3 lines in our office. The email with the attached letter was sent to ********** On the 10th of Octber when I did not get any acknowledgement or reply to my letter; I called the call Centre again. </p> <p>I was informed by Nelisiwe Shozi that I had sent the letter to a wrong email address, I forwared her my intial email request; which she then forward ********** with the message" Please assist with cancellation dated 26 April 2016 ." to date, nothing has happend to my request and I am still forced to pay for lines I dont need.<br /><br /></p>