Non-responsive Support

After a technician visited my premises on the 21st of December 2015, my line dropped from 2048kbps, to less than a 384kbps line. While it is still a usable speed, my connection drops constantly.<br> On the 24th of December, one of their online support technicians informed me that a technician was in my area, she marked the call as urgent and advised that the technician will attend.<br> No technician.<br> I contacted Telkom again multiple times.<br> Every technician marked it as important, and said a technician will contact me.<br> Logan Olifant was the technician assigned.<br> The 29th, I found out he was unassigned, and my call was left for the birds.<br> As soon as I confronted support asking for more detail, they closed the chat. (No swearing, or rudeness, go pull the logs)<br> We phoned Telkom, phone got put down. Phoned for a manager, phone got put down.<br> <br> I've had it with their Support. <br> They broke my service and no technician has been around to fix it.<br> My company is currently under pressure where I need to work after hours, and I can't BECAUSE A SERVICE I PAY FOR<br> EVERY MONTH IS NOT WORKING. I CANNOT WORK LIKE THIS. <br> <br> ***<br> <br> I want feedback, and a technician. Telkom broke it? TELKOM FIXES IT.