Non responsive customer serivce

Here's a summary of the issue. My fibre data was being constantly depleted despite the CPE being turned completely off at times. The data was still being depleted by the minute while checking your customer portal, even though it was physically disconnected in my home. My fibre connection does not allow for other concurrent connections, so I know it was not connected elsewhere.

Your notification system which is supposed to notify via SMS and Email at 70%, 80% and 90% only notified me at 90%.

This was raised to your Facebook team. After weeks of POOR service, I was finally told I am not with Telkom as an ISP, I need to go to my own ISP. This was despite me giving them screenshots from YOUR customer portal website. After stating unequivocally that I am a Telkom Internet customer, they then told me to goto Vumatel, without justification as to why.

I requested feedback for this on several occasions and they didn't bother to justify why I need to goto Vumatel, when Telkom internet data is in your control.

I then took to HelloPeter, after an unacceptable amount of time, a gentleman named Bantu phoned me and confirmed that this was in fact not a Vumatel issue, but a Telkom one. He advised that they need to investigate why the notification system failed. I was given an "Official Business Reply" on HelloPeter with a reference number, however, now I see that this is entirely blank.

Your Facebook team issued a reference number ********** for my investigation on the 22nd of November. It has been two weeks and I have requested feedback numerous times and have simply been ignored by this Facebook team.

Part of what I pay you for every month is good service in the event that things are not working correctly. Things did not work correctly for the month of November, and I want to be reimbursed for your failing systems. If your notification system didn't work, then who is to say how accurate your data usage tracker is as well? I mean I've seen this first hand with a fully disconnected CPE, and still watching my data deplete after logging in each hour on a separate device.

The lack of correspondence from you is an absolute joke. The feeling is that Telkom treats their customers like they are doing you a favour by helping you out. You are not, I pay for a product, and part of that should include customer support when things go wrong. I want this corrected immediately.