Non responsive customer care

<p>I own a contract and prepaid sim card from telkom. I have recently been getting emails from telkom saying my "bid has been unsuccessful " I did not apply for any product. Today people from telkom tried called me and after ten seconds they hung up. It continued for 4 times. I called the customer care service. The guy said I must call 110, I called 110 and they told me to call 10210 abruptly. Nevertheless I called 10210 and guess what it put me back to customer care service, the female agent then transferred me to contracts department where another female agent transferred me to "The Relevant Department ". "The Relevant Department" took 20min before I hung up there was no answer. I need an explanation on what is happening on my account or if someone is applying for something without my knowledge. </p>