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NJ
Natalia J

1 reviews | Active since Nov 2017

13 Nov 2017, 14:09

Non-responsive and Unreachable to Bill *********ly

As we are all well aware, it is extremely frustrating to deal with Telkom.

I've been trying to cancel my line for 4 months now with no success. My written and verbal notices (via call centre, email as well as their online web submission service) have been point blank ignored. They simply continue to bill me for a service which is not in use. The Third Party Provider, AfriHost, also terminated the service on their end with due notice to Telkom. Still no feedback from Telkom, only automated invoices monthly.

Notice to terminate my service dates back to August 2017 and still nothing ... NADA!

Subject: Fwd: Telkom cancellation To: ********** Afrihost Client Services ********** Afrihost Accounts ********** Afrihost Telkom Lines Support ********** This is most frustrating!

0
Replies (2)
NJ
Natalia J's update31 Dec 2017, 10:47
Reviewer Update
Still awaiting feedback from your team. Thank you!
NJ
Natalia J's update11 Jan 2018, 12:19
Reviewer Update
I have been billed once again! Also received an SMS from Telkom, the SMS states: "Good day, Credit arranged from 05/10 to 06/11/2017, amount R187.69. Thanks, Vivian ********** " The only way I know it's from Telkom is from the survey sent thereafter! What is the issue? Notice to cancel the line has been done August 2017! MY LINE SHOULD BE CANCELLED! SIMPLE!