Non Responsive

<p>I have had a refund query with pathetic Telkom since June, for an incorrectly billed insurance amount which was not supposed to appear on my account as I had opted out at inception. I have since spoken to dozens of consultants at their call center, who have done nothing but pass the buck, and none of them (not even the team leader to whom i was referred bothered to follow up) has taken the initiative to investigate my case. </p> <p>I have written to them on Facebook, yet to this day nobody has come back to me. All I have been told is that my case "has been escalated" and "feedback will follow shortly"...to this day I wait in vain. </p> <p>I am appalled by the poor level of service at Telkom, their lack of professionalism leaves much to be desired, and at this point I really would gladly terminate my relationship with them with no hesitation. Through all this I have been given ZERO assurance... not a glimmer of hope. </p> <p>I am at my wit's end with them and can safely say I'm ready to throw in the towel as this is my last resort, I want out.