Non Responsive

My first call was to telkom mobile services customer care line 081180, I managed to speak to a consultant after holding for about 30 minutes, then I was told my query had to be addressed by their sales line 10213 - and without offering any further assistance they hung up the call - I never took the details of the consultant because I never anticipated such horrible service from them. I have been calling this line and holding for at 45 to 60 minutes at a time since last week Monday with no response, no answer just voice overs playing the entire time. I tried calling the Telkom Store in Centurion and Menlyn, the lines just ring, there is no answer. This is a telecommunications company that doesn't answer their phones. What is it going to take to talk to someone that can give me progress and feedback and is not a voice over that is offering me to press option 1, 2 or 3 for non responsive phone lines that ring off the hook?????