Non responsive

After a long struggle to get my TV, I finally have it installed. <br> More than a month after signing a new contract, I still have not received my username or password which Fawwaz promised to deliver. There is also a cancellation fee on my account, that I have no idea where it comes from, nor am I willing to pay it. I've sent several emails to the Manager/Merlin/Fawwaz, but they are blatantly ignoring my emails. When phoning the store, more than 20 times ****erally) no one answers the phone. I refuse to speak with any of these people again, as they only deliver empty promises.<br> <br> Can a senior from Telkom please contact me via email, as I need everything that's said to be in writing now, and not a telephonic record.<br> <br> Regards,<br> Carl Wessels