Non response to a desperate plea for help!!

Hi, <br> <br> Our telephone lines were accidentally disconnected by TELKOM when we sent a request through that the lines are to be moved on the 30th July 2015. I have called the call centre a number of times as well as visited the Cresta Telkom branch 5 times and pleaded. Still no response. My business is suffering as a result on not having communication. And now the last straw!! I have just received a TELKOM invoice for the period our lines have been down. Time for the complaints board.