Non Response
<p>Ive been trying to get hold of Telkom Promenade since 9am this morning. ********** 020 on that number. The call centre gave me the same number as did centre management of the Liberty Promenade. Its now 13h07. And the phone still has not been answered. This is the worst service ever in the history of services ive had. To have a customer call for 4 to 5 hours and not once get through is pathetic in each and every way possible. </p>
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Replies (2)
Telkom's replyOfficial
06 Apr 2017, 07:00Good day
Thank you for making contact with us. Unfortunately the Telkom stores have to prioritize walk-in customers. Please send us a private reply or e-mail with a brief description of your query and service details for our team to possibly assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply06 Apr 2017, 07:00
Official
Good day
Thank you for making contact with us. Unfortunately the Telkom stores have to prioritize walk-in customers. Please send us a private reply or e-mail with a brief description of your query and service details for our team to possibly assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
10 Apr 2017, 12:43Good day,
We apologize for the inconvenience caused. The stores prioritise work in customers hence they sometimes have difficulty to answer their calls due to walk in customers.
Please private message us your query for further assistance.
Kind regards
William
Telkom Social Media Team
Best regards,
Telkom's reply10 Apr 2017, 12:43
Official
Good day,
We apologize for the inconvenience caused. The stores prioritise work in customers hence they sometimes have difficulty to answer their calls due to walk in customers.
Please private message us your query for further assistance.
Kind regards
William
Telkom Social Media Team
Best regards,