Non-replacement of cables

I truly think that even one star is too much! We have been without home internet for almost three weeks now. We do not receive any 'updates or sms' notifications of the progress of our fault. Only after having to call numerous times and logging numerous faults, do we now get told the cables in our area will not be replaced due to theft. Now please telkom, how is the theft of your cables my fault? I pay my monthly fee, so why are you not servicing my area? So if your monthly subscription fee gets '******' from my bank account, does that mean you must call me to tell you that there is nothing further i can do to assist and just stop my payment? This is unacceptable and i expect that i will not be charged for no service as this now becomes breach of contract! I patiently await, although im not counting on it, some response from you!