NON PROVISION (INCORRECT)OF VITAL DETIALS WHEN TAKING A BUSINESS CONTRACT

Hi

I have taken out a contract with Telkom (phoenix Plaza branch). It is a business contract with unlimited calls / sms / data, with the device a smartphone Samsung Galaxy S7 EDGE . When I took the contract, I was told that my Phone carries a 2 year guarantee / warrantee. I am currently into the 2nd moth of the second year of my contract. I had a problem when my phone screen was damaged. As advised when I took my contract, I went to the Telkom store and was advised to take my phone to Samsung in Durban. As I currently use the phone for work, I called in to the repair centre and asked if I cud have a same day repair. On 3 occasions I went to the store and on the three occasions I was told i cud not have the phone repaired the same day - contrary to what I was told on the phone. Eventually, when I did manage to get a loan unit (provided by myself), I went to Samsun only to be told then that my phone now did not carry a warrantee on the screen repair due to it being over a year old (first time I am being told this)> I was told to go back to Telkom and they would have to sort the problem. I returned to Telkom offices in Phoenix and the staff agreed the phone carries a 2 year warrantee. They even went as far as to say they were not aware that the warrantee on screen repairs was only a year. This was not advised to me at the time of taking my contract as I would have insured my phone for the remainder of the contract. I told them that it was unacceptable and that they needed to sort the problem. After a few weeks, I followed up at the Telkom office and they informed me my phone was still with Samsung Dbn. I drove to Samsung Durban only to find that my phone was not there. I spoke to the manager and he informed me that the phone was out of warrantee for screen repair. I explained that I was his store on a few occasions and reminded him of the one day that I arrived at the store on a Saturday and had to wait cos they had problems opening the store. Im sure camera footage will confirm my presence. In short, I was at Samsung within the year even without the knowledge of the year warrantee. Contraray to what I was told telephonically and what happened at the store, I could not get a same day repair as I was told telephonically. I went back to Telkom and having initially handed in the phone with a satement that I will not be held liable for any fees for repairs due to the non information regarding the phones actual warrantee. My contract was administered by a casual staff at Telkom that does not work there any more. Telkom subsequently advised me that my phone was sent to their repair centre in Jhb. This after they sent me to Samsug Durban for nothing. The repair centre then called me to inform me that my phone needed extreme repairs as they neede to replace the board, screen and battery ( I only needed screen replacement). The bill they gave me was in excess of R 10 000. I was distraught as the value of the phone is around the same price and the phne has been discontinued. If this is really the repair needed, would it not deem that the phone rather be replaced as the repair value is too high. Apart from screen replacement, other damages are purely due to the phones durabilty and not my negilgence. Having explained that I will not be held liable for this, the repair centre then advised me that i had to fork out R 180 or I would not get my phone back. I need assistance with thsi as My contract costs a hefty R 1600 per month. not a month of which my debit order has been missed. Further to this, these repairs are covered under warrantee (board and battery). I feel totally misled by Telkom and I need my unit to be replaced as my work is suffering due to not having my phone. Further to this, I have been running to Samsung and Telkom repeatedly at my cost with no help. Since Iwas not informed of the proper warrantee on the screen and considering the phone is still under warrantee for the balance of repairs required, and since the phone repairs cost as musc ah the retail value of the Phone, i feel Telkom owes me a replacement of my unit. I am paying a contract with no phone.Further to this, Telkom "ünlimited" offer is a farce as I cannot dail certain numbers and my sms per day are limited. I cannot sms certain numbers and dont understand what is unlimited and why use the word. I need retribution urgently abs I feel I am being ******!!!!!