Non providing of service on adsl line

My Telkom line was migrated on the 24th December 2015 without my consent. I had made numerous calls to Telkom fault reporting section but could not be assist. I had even send emails to the technical department to no avail. The problem is now already 14 days old and nobody from Telkom side can or want to assist. I have been referred to various persons and still no solutions could be reached for the non access to the internet. According to Telkom personnel the line was migrated due to a request from me to change to another internet service provider which is not the case. I will be required to pay for the service at the end of the month but their is no service at all. Telkom are not providing the service that they are advertising. It seems that it does not matter which mode of communication you are using Twitter, emails, calls and personal reporting at the outlets no service is rendered to you as a user of a Telkom line.