Non payment of telkom mobile insurance

<p>Hi,my name is Ronald Ditsele,i recently bought a contract phone with telkom mobile in august at brits,i was with my father,his name is Bokana Andrew Ditsele and the contract was taken under his name even though the phone was used by me,when we filled the form,we asked whether there's insurance and the lady who was helping us confirmed that it's there,she even said it's R85,we then filled everything including that part of insurance as i did n't want to have a contract phone without insurance.After two to three days they called to say the phone was ready,i went and i collected it,a couple of months later,that phone was ******,i reported the incident at police station,opened a case and filled everything for the insurance of the phone and sent it,telkom now started to give me a run around,they did n't want to pay the insurance,they still dont yet they are busy debiting,i'vetried everything but they are refusing yet they acknowledge that yes indeed i app**** for insurance when i app**** for the phone,which means it's their mistake not mine.Can somebody please assist/intervene,my nor is ********** 369</p>