NON Payment of Refund

To whom it may Concern, Telkom owes me a refund since 14 July 2020. I've phone multiple time, and the call center agent told me that it takes 7 to 14 working days. I understand at that point and time (14 July 2020) but waiting for a refund less than R500 for a month and half is not on! Telkom has really drop the bar and i'm very disappointed in the manner telkom is handling their clients. I've always heard of the POOR SERVICES but now i'm experience it. Shame on you Telkom! If this matter is not resolved, i will take this to the ombudsman. Clearly your clients don't mean anything to you. Your business ethics need a upgrade!