Non installation of new line - no further info

Order Number ***: Installation of new phone line scheduled for 27th Jan (all day event) at 17.08 received an sms to say the technician had been dispatched to come out that day still.<br> 28th Jan no messages or confirmations from Telkom, phoned 10210 at 9.20 call answered at 9.24. Apparently technician could not find the place and had tried contacting me on a number of times to find the property, however there was no miss calls phone calls or sms'es from any strange or unknown numbers.<br> I gave detailed directions and re-iterated contact number and the service guy said that i would be contacted shortly, phone call concluded at +/- 9.40.<br> I am still awaiting any form of contact from Telkom, no apologies no rescheduling or any contact whatsoever. I had to take a day off for this, would you like the bill for my time wasted?<br> Please give me something to work with.<br> Frustratedly,<br> Ryan Clark