Non Installation of ADSL

Some weeks ago i signed up for the Telkom 's R599 per month uncapped data. On the 20th of August i then went to Telkom's store at Southgate mall and paid R700 installation fee. I never heard anything from them. Only until i phoned on the 4th of September when i phoned and spoke to Beatrice in their call centre that i got informed that they cancelled the installation because they could not reach me. This was after holding on the phone for what seemed like forever. There is however no proof of contact. She then reschedule the installation request. I then decided to phone again on the 6th but could not get through after holding for over 30 minutes. I then went their Southgate store later during the day. To my surprise, the installation was cancelled again this time there was not reason given. To make matters worse , they could not even locate my R700 that i paid via Point of Sale 2 weeks earlier. They were very unhelpful and could not get any commitment as to whats going to happen next. No installation, no service and ****** of R700.