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Nkagiseng M

1 reviews | Active since Jul 2017

19 Jun 2018, 06:51

Non-functional phone

no response till today! Imagine. Telkom is the worst service provider yet, how do u deliver a phone to your client and it is not even fully functional? Okey I understand mistakes happen right? Yet I’ve reported on numerous occasions since May that the phone you delivered “late “ is not receiving any calls, smses and I cannot even send smses, till today no Response and no sound conclusion to the matter. I don’t know what should do with a phone that is basically not functioning??♀️. Rather cancel the contract and send someone to come collect the phone, I’m sure vodacom or cellc care about their clients enough,cause your service is pathetic!

0
Replies (5)
Telkom
Telkom's reply02 Jul 2018, 10:58
Official

Hi nkagiseng-mdluli

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

NM
Nkagiseng M's update02 Jul 2018, 12:02
Reviewer Update
That’s the same thing they said to me last week Monday and I still have the same problem. I dnt know if u guys are not aware that you all doing the same thing and it’s not helping, this is so tiresome really no one should be treated this way especially because I’ve mad the payment. If by tomorrow this is not resolved please process cancellation because this is a breach of contract from Telkom.
NM
Nkagiseng M's update03 Sept 2018, 23:03
Reviewer Update
Still waiting.............4 months later @Telkom
NM
Nkagiseng M's update03 Sept 2018, 23:03
Reviewer Update
Still waiting.............4 months later @Telkom
NM
Nkagiseng M's update03 Sept 2018, 23:03
Reviewer Update
Still waiting.............4 months later @Telkom