Non existing services from the 04th March

We are interested in one of Telkom products and we was informed that the technician will be there on the 04th March to install our product. The Technician ****lo came on the 04th and inform us that wire technician Motladie Ra****e will need to fix the Wiring problem, before he can install the product we are interested in. I called the Call Centre and spoke to several persons Vashin, Kenneth, Innocentia, Driska, Nazeera, Kenneth, Arthur and no last it was Nikiwe. All of them have a different stories every time. No one does the effort to resolve the problem. Arthur (TL) from the Call Centre informed us the wiring technician Motladie Ra****e will be at my house on the 16.03.2016 to assist, up to date no one assist, and he said he will phone us back with feedback that never happened, We always need to call centre for feedback. The Call Centre get called daily to get feedback and they informs us the wire technician phone switch off and they will come back, and no one ever phones back, to date I am wondering if me or my husband will ever get assist from Telkom regarding this matter. This is our second complained on Hellopeter in one week, Telkom isn't serious about service.