Non existing services

Since 12 Mar, I had no Internet or phone service. It takes up to 80min for them to answer the fault line. Very long story short... I received yet another sms today that my service has been restored! Trying to email them- invalid e-mail address ?? I updated my address 7 times the last 14 months? Every time u Do get hold of them, they give you a new Fault no, so you get kicked to the bottom of the pile? The technician look good? Which idiot said that fault 250CTK160515 (latent one) was fixed? Oh, and I have to pay for the service I don't have!!