Non existing service from Telkom

Struggeling with our wifi at home since the 16th of December. After numerous faults logged, they have yet to sort out the problem. I have escalated the problem twice with no success. Can't wait for them to sort out the problem so that I can cancel my service with them. Honestly, its almost been 3 months now and I no longer know what to do. Everytime I phone they have some bs excuse.