Non Existing Service from Telkom

I have been trying since September 2017 to cancel my grandma's Telkom line. This is totally unacceptable!!! Numerous consultants at the call centre makes empty promises and I can provide you with their emails as well who it was. How difficult can it be to cancel a line? All the invoices since September should be added back as we will not pay them because it is not our problem if Telkom does not do their work. I have send it to the correct email and absolutely NO ONE contacted us within 21 business days as the reply stated!!!!! I will not recommend Telkom to any one as they are quick to open an account for you but further customer services is non existing! I am so tired of constantly having to follow up and absolutely no one knows what is going on with the line!! I expect a call from you within the next 24 hours on ********** . You can talk to Isabel Uys for details on the contract that needs to be cancelled. I will write a daily review until we receive service from your side.