Non existing service

<p>I logged a fault for a fault on my ADSL line on Tuesday the 11th of July 2017. I'm not able to browse on the Internet.</p> <p> </p> <p>Every night since then I contacted Telkom's helpline to enquire on the status and when this would be resolved, as I'm rendering a 24 hour service to Sasol it is of the utmost importance for me to have Internet connectivity. Everytime I'm informed that it is with the technical department and that they will contact me to resolve the issue. </p> <p> </p> <p>Can we be for real here does it really take them this long to just get the call assigned to a technician? How difficult can it be to have this fixed.</p> <p> </p> <p>As a consumer I'm held easily at ransom if I do not pay my account, but Telkom cannot be held accountable at all to resolve issues in a timely fashion. I'm also in the ICT environment and I cannot take days to fix issues, it needs to be done in hour if not in minutes.</p> <p> </p> <p>I would realy like to have urgent resolution and feedback on this matter.</p>