Non existing service

My line is dead since Wednesday 4th, October 2017. Telkom has been sending me messages but that does not help me. I cannot log the fault as this ******* appears on the screen :

Unfortunately you will not be able to report a fault on the number provided, since a fault has already been reported on this service. Fault Reference number ***x. This fault was reported on 5 September 2017!! I also want a job like that no one seems to be accountable to anyone. As soon as I get a reliable fiber company I am done with Telkom.