Non-existing Customer Service

I have been trying to upgrade my Telkom Mobile Internet Promo 5 to the SmartBroadband LTE Uncapped which I have app**** for online, got my ticket number and a promise that a consultant will contact me. I am still waiting and its 26 days later. I have called the Call center multiple times and been put on hold (up to 1 hour per call) with everyone transferring me from department to department, with no one being able to assist me<br> <br> I have spoken to an agent (Terence Mbongwa) that submited some kind of upgrade forum and that was 10 days ago, No one has been in contact with me since. I am still waiting for my service that I am paying for.<br> <br> This is a big disappointment.<br> <br> Thanks,<br> L