Non-existing communication and service

<p>On24 Dec 2016 my ADSL line just died. I reported the issue, followed up and escalated a week later, went to the local Telkom shop the same day. Was told they have to register the fault on their (local shop) system and promised 4-5 working days. Phoned again almost every day to check on the progress with the call centre, and only 3 days after the escalation could they promise a fix by 7 Jan 2017. On 6 Jan I got the number of a local technician, and was told he is the only one working, so I must wait until everyone comes back.Today is Tuesday 10 Jan, and still nothing. </p>