FN
Franschwa N

1 reviews | Active since Dec 2016

06 Dec 2016, 14:35

Non existing, bad service

<p>Complaint!!!!!!! Got LTE 1 September. On 20 September we sent a cancellation form to Telkom. We were not happy with the line speed. it was sometimes slower than our old adsl 2meg line. <br />After almost 2 months of hearing nothing and getting no feedback despite numerous mails and phone calls where we specifically asked them to phone us, the call centre finally phoned us back and said they will send out a technician to test the line. Two weeks later and still no one phoned or made an appointment to come out. Im not interested in testing nor anything else Telkom offers me. I want the LTE cancelled. I am not interested in being a client of Telkom when they offer such bad service!!!!!!</p> <p>Just to let you know, I was promised that someone will contact me regarding my query. Again, I'm still waiting!!!!!!! <br />I want to cancel my service and I will not pay the outstanding balance as I cancelled in September already!!!!!!!!</p>

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Replies (5)
Telkom
Telkom's reply07 Dec 2016, 10:38
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.

Your reference number is ***5.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

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Franschwa N's update10 Dec 2016, 10:15
Reviewer Update

No one phoned me as promised!!!!! Typical!!!!!!!!

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Franschwa N's update10 Dec 2016, 10:22
Reviewer Update

Telkom=Hellkom!!!!!!!! No wonder your business is going under!!!!!!! Thousands of complaints on your Facebook site!!!!! Nothing is being done to complaints!!!!! Wake up Telkom!!!!!!!!!!

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Franschwa N's update21 Dec 2016, 16:54
Reviewer Update

Im still waiting for someone to phone me!!!!!!! what do i have to do more to get your attention ? go to the newspapers ?

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Franschwa N's update22 Dec 2016, 11:16
Reviewer Update

Telkom you have the worst service ever!!!!!!!!!! please phone me on ********** 626