1 reviews | Active since Sept 2016
Non-Existing Back office
<p>I have been waiting for a response from Telkom's so called back office that no individual within any store can make contact with and those working at call centre can only reach through email, which is a lost case at best. They are not responding to an email that has been sent 5 times. Have been phoning 4 days in a row without any success.</p>
Good day
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Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please give us a brief description of your query for our team to assist.
You may e-mail us at ***
Please quote your reference in the subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi,
3 Weeks ago I settled my account that was in collection with telkom because of a default that was on my name at the credit beruea. The account has been in collection for about 5 months. I phone the call centre in order for someone to send me a confirmation letter stating that my account has been settled, so that I can forward that to the credit companies in order to update my profile. We currently have a bond application pending, and we cannot proceed without such a letter confirming that the debt has been paid.
The call centre has no direct contact with the back office and therefore need to rely on communication via email, which has proven ineffective.
I find it hard to believe that this company is structured in such a way that it is impossible to have this letter issued quicker.
Hi,
3 Weeks ago I settled my account that was in collection with telkom because of a default that was on my name at the credit beruea. The account has been in collection for about 5 months. I phone the call centre in order for someone to send me a confirmation letter stating that my account has been settled, so that I can forward that to the credit companies in order to update my profile. We currently have a bond application pending, and we cannot proceed without such a letter confirming that the debt has been paid.
The call centre has no direct contact with the back office and therefore need to rely on communication via email, which has proven ineffective.
I find it hard to believe that this company is structured in such a way that it is impossible to have this letter issued quicker.
A Screenshot of the payment reflecting on the system has been sent to me by one of the call-centre agents a few weeks ago but still waiting for an official letter.
A Screenshot of the payment reflecting on the system has been sent to me by one of the call-centre agents a few weeks ago but still waiting for an official letter.