SS
Susan S
1 reviews | Active since Oct 2011
05 Aug 2016, 07:40
Non existing
<p>Ref:</p> <p>180CNK310716</p> <p> Phone out of order for 6 days, no communiciation, call centre couldn't care a **** just doing a job to get salary, they are like robots, not accountable, not able to do anything</p> <p>How do I get somebody to fix my land line</p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
05 Aug 2016, 09:31Hello susansparks
The fault is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners with a copy of your complaint for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply05 Aug 2016, 09:31
Official
Hello susansparks
The fault is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners with a copy of your complaint for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
SS
Susan S's updateReviewer Update
08 Aug 2016, 09:33My phone is still out of order, its been out of order for 9 days now, I have been getting the same story for 9 days, how much longer does it take to dispatch a technician ??????????????? How much longer does it take to fix my phone
SS
Susan S's update08 Aug 2016, 09:33
Reviewer Update
My phone is still out of order, its been out of order for 9 days now, I have been getting the same story for 9 days, how much longer does it take to dispatch a technician ??????????????? How much longer does it take to fix my phone
SS
Susan S's updateReviewer Update
10 Aug 2016, 08:42Just seen a telkom technician 10 yards from my home asked him when he was going to fix my phone said " whats your name, no I dont have your fault " he was driving DT20TS GP
I AM NOW 11 DAYS WITHOUT A PHONE, TELKOM SAID A TECHNICIAN HAD BEEN DESPARTCHED see their reply
NOTHING HAS HAPPENED , MY PHONE IS STILL OUTOFORDER, TELKOMS REPLY ( SEE ABOVE ) IS JUST LIKE THERE CALL CENTRE AND THE TELKOM OFFICE - *******
SS
Susan S's update10 Aug 2016, 08:42
Reviewer Update
Just seen a telkom technician 10 yards from my home asked him when he was going to fix my phone said " whats your name, no I dont have your fault " he was driving DT20TS GP
I AM NOW 11 DAYS WITHOUT A PHONE, TELKOM SAID A TECHNICIAN HAD BEEN DESPARTCHED see their reply
NOTHING HAS HAPPENED , MY PHONE IS STILL OUTOFORDER, TELKOMS REPLY ( SEE ABOVE ) IS JUST LIKE THERE CALL CENTRE AND THE TELKOM OFFICE - *******
SS
Susan S's updateReviewer Update
10 Aug 2016, 12:18Official private business reply:
Hello susansparks
The fault is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners with a copy of your complaint for urgent assistance.
Regards
Noleen
Telkom Social Media Team. W H A T R U B B I S H
SS
Susan S's update10 Aug 2016, 12:18
Reviewer Update
Official private business reply:
Hello susansparks
The fault is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners with a copy of your complaint for urgent assistance.
Regards
Noleen
Telkom Social Media Team. W H A T R U B B I S H
SS
Susan S's updateReviewer Update
11 Aug 2016, 07:06Its been 12 days now - technician must have been despatched from America - hasn't arrived- wonder when Noleen is going to follow up?
Noleen
Telkom Social Media Team
SS
Susan S's update11 Aug 2016, 07:06
Reviewer Update
Its been 12 days now - technician must have been despatched from America - hasn't arrived- wonder when Noleen is going to follow up?
Noleen
Telkom Social Media Team
SS
Susan S's updateReviewer Update
12 Aug 2016, 08:54Noeleen is very quiet - 13 day No telephone No technician
SS
Susan S's update12 Aug 2016, 08:54
Reviewer Update
Noeleen is very quiet - 13 day No telephone No technician