Non-existent Telkom service

A fault on my DSL line was reported on 12 April. To date I have had no communication as to what is happening with the fault. Every day you see them sitting on comfortable chairs at the boxes on the corner under their umbrellas. What they are doing I am not sure as after 2 weeks my line is still not fixed. It is clear sitting at the boxes is not fixing my problem, but as usual they are too lazy to come to my house and check the line and Telkom wires as this might actually require them to do some work. As with all state entities, I can now see why it is in the state it is in. The fault has been escalated twice with Telkom.