Non existent support from Telkom - ADSL/Internet

I have been having issues with my ADSL connection with Telkom have logged multiple calls and spent many hours waiting for their inefficient call center to answer my call. <br> <br> I still cannot connect to the internet with Authentication Failure messages - this is not an isolated issue with many people reporting the same problem- [URL Removed] . <br> <br> Telkom, stop denying there is an issue and get to fixing it, your \wonderful"call center agents keep telling me that there is nothing wrong on Telkom's side"