Non-existent service delivery

Over three weeks back I placed an order through Telkom, over the phone. I was advised that I would get a tracking number for the order which was due to be delivery within 3-5 working days as per advise.

After a week, when I was expecting the order I received a notification confirming that the order is out of stock and therefore cannot be fulfilled. On the 23rd March 2018 a debit order was processed for the same device that is not in stock.

I have been calling the call centre numerous times, only to be advised that I would get sms notifications and my order would be prioritised. But that has not materialised yet.

I am tired of waiting for a device that I ordered so long ago. My PAC code could even expire without porting into Telkom. And the most unfortunate part is that communication is non-existent. When I went into the Telkom store, I was referred to Mondo. The store consultant didn't even enquire as how the sale was processed, he showed no interest in hearing me out.

I need my phone ASAP!

You guys are quick to debit, but aren't good with communicating. **********/******** do that.